The Pareto Chart is a powerful tool that maintains the quality of services and products. Decision making is steered in the right direction, meaning efforts are streamlined to maximize output quality.When implemented properly, Pareto analysis – via the Pareto chart – will identify major pitfalls in any business process in order to improve quality. This analysis uses the Pareto … [Read more...] about Remove Error From Your Business Operations Using a Pareto Chart (How to Create a Pareto Chart in 10 Steps)
Quality
Risk-Based Thinking (RBT) in ISO 9001:2015
Risk-based thinking is an approach to managing quality that focuses on identifying potential problems before they occur. It involves taking a systematic look at how products or services are produced and then considering what could go wrong and what steps can be taken to reduce the likelihood of this happening.By implementing risk-based thinking into your Quality Management … [Read more...] about Risk-Based Thinking (RBT) in ISO 9001:2015
Women Leaders in Manufacturing and Performance-Improvement Initiatives
Just this past week, Shannon Karels and Kathy Miller published a very important book that describes the transformation they led to converting operations from traditional manufacturing to a Lean enterprise. It is entitled Steel Toes and Stilettos: A True Story of Women Manufacturing Leaders and Lean Transformation Success, and their story provides a … [Read more...] about Women Leaders in Manufacturing and Performance-Improvement Initiatives
What is ISO 19011: 2018 -Auditing Management Systems
ISO 19011 is defined as the standard that sets forth guidelines for auditing management systems. The standard contains guidance on managing an audit program, the principles of auditing, and the evaluation of individuals responsible for managing the audit programs. An audit program consists of the arrangements made to complete all of the individual audits needed to … [Read more...] about What is ISO 19011: 2018 -Auditing Management Systems
Beyond Compliance: Meaningful Benefits of ISO 9001 for Small Businesses
Increasingly, business owners recognize the benefits of ISO 9001 for small businesses. In a 2020 ISO 9001 user survey, 38% of companies implementing ISO 9001 had fewer than 50 employees.ISO 9001 can have a transformational impact – especially for a small business – when combined with a digital quality management system (QMS).Increased adoption of ISO 9001 by SMEsAccording … [Read more...] about Beyond Compliance: Meaningful Benefits of ISO 9001 for Small Businesses
Quality Control and Quality Assurance: What’s the Difference?
Many people get confused about what constitutes quality control (QC) and quality assurance (QA). It’s important to understand the differences and how they both play vital but distinct roles in helping an enterprise achieve the highest quality standards.QA and QC work together as part of an overall quality management system (QMS) and both are essential for achieving and … [Read more...] about Quality Control and Quality Assurance: What’s the Difference?
How Employees Can Become Better Organizational Citizens
Food Co., a pseudonym for a large food processing plant in the U.S. Northeast, had been operating successfully for several years when the plant manager realized he had a problem he couldn’t solve alone.The employees did their jobs well, but they didn’t seem to care much about taking care of each other. Workers were reluctant to call out unsafe practices when they witnessed them … [Read more...] about How Employees Can Become Better Organizational Citizens
Garvin’s 8 Dimensions of Quality
In 1987 David Garvin suggested that there are eight dimensions to quality.These eight dimensions are performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality. They are the things that make it stand out from its competitors and give it value. These are the things that differentiate your business from others in the … [Read more...] about Garvin’s 8 Dimensions of Quality