This podcast episode addresses a common frustration in quality management—getting upper management to recognize and support meaningful quality improvements. A listener asks how to change a company’s stagnant approach to quality when leadership believes in doing things the way they always have. The hosts emphasize that quality professionals often bear responsibility without … [Read more...] about Mastering Non-Conformance Reports and Inspection Mentality: Practical Advice for Quality Managers
Quality-Documentation
Checklist of Mandatory Documentation Required by ISO 9001:2015
ISO 9001:2015 streamlines documentation requirements compared to earlier versions, mandating fewer procedures but emphasizing the importance of key records to support QMS operations. Mandatory documents include the scope of the QMS, quality policy, and objectives, while required records range from design outputs to nonconformity logs. These ensure compliance and aid in … [Read more...] about Checklist of Mandatory Documentation Required by ISO 9001:2015
The Significance of Nonconformance Reports in Quality Management
Nonconformance Reports (NCRs) are essential tools in quality management. They identify and document deviations from set standards. These reports help organizations address quality issues, ensuring that products and services meet or exceed customer expectations. NCRs apply to various areas, including product defects, process inconsistencies, and service delivery failures. … [Read more...] about The Significance of Nonconformance Reports in Quality Management
How to write work instructions
Clear, effective work instructions can significantly reduce workplace accidents and enhance operational efficiency. The guide emphasizes that well-written work instructions, or Standard Operating Procedures (SOPs), can prevent costly errors and improve safety and productivity. It provides a detailed roadmap for crafting these instructions to ensure they are clear, accessible, … [Read more...] about How to write work instructions
The Guide to Better Work Instructions
Improving work instructions should focus on creating clear, accessible, and effective work instructions to enhance employee performance in modern manufacturing. Traditional methods, such as using Excel or PowerPoint, often fall short in supporting employee performance and meeting the industry's complex needs. This guide provides practical advice on capturing expert knowledge, … [Read more...] about The Guide to Better Work Instructions
Measuring the integrated reporting quality in Europe: balanced scorecard perspectives
This study by Omar Hassan Ali Nada and Zsuzsanna Győri explores the adoption and quality of integrated reports (IR) in the European Union (EU) from 2013 to 2020. Utilizing a sample of 147 listed firms across 18 EU countries, the research constructs a disclosure index based on the Balanced Scorecard (BSC) to reflect the content of integrated reports. The study reveals a … [Read more...] about Measuring the integrated reporting quality in Europe: balanced scorecard perspectives
ISO 9001 Clause 7.5.3 Control of Documented Information, Explained
Clause 7.5.3 of ISO 9001, titled "Control of Documented Information," is critical to implementing and maintaining a quality management system (QMS) compliant with ISO 9001:2015 standards. This clause necessitates the organization to systematically organize and collect essential information pertinent to various processes and develop simplified, user-friendly materials suitable … [Read more...] about ISO 9001 Clause 7.5.3 Control of Documented Information, Explained
The Factors That Make for a Successful Transformation
The goal of many Lean Six Sigma projects revolves around making a successful change in how a business operates that will result in reduced costs or revenue growth. But many companies continue to fall short when it comes to making a successful transformation.That persistent lack of success is part of the latest McKinsey Global Survey that focuses on core issues … [Read more...] about The Factors That Make for a Successful Transformation
“DOCUMENTATION” IS A DIRTY WORD
I just skimmed through another 20 page planning document, written in old-school “requirements specification”-ese with a hefty dose of ambiguity. You know, things like “the Project Manager shall…” and “the technical team will respond to bugs.”There’s a lot of good content in there. It’s not easy to get at, though… for each page I want to understand, I can expect to spend between … [Read more...] about “DOCUMENTATION” IS A DIRTY WORD
Quality Management Definitions: A Useful Resource
For ease of reference, we offer a round-up of quality management definitions – including commonly used terms in both project management and quality management circles.Below we’ve included:general quality definitionsdefinitions of some key ISO 9001 termsdefinitions of a range of quality management tools and techniques.General quality management definitionsThe following … [Read more...] about Quality Management Definitions: A Useful Resource