Increasingly, business owners recognize the benefits of ISO 9001 for small businesses. In a 2020 ISO 9001 user survey, 38% of companies implementing ISO 9001 had fewer than 50 employees.
ISO 9001 can have a transformational impact – especially for a small business – when combined with a digital quality management system (QMS).
Increased adoption of ISO 9001 by SMEs
According to a British Standards Institution (BSI) white paper, roughly 85% of certified companies qualify as SMEs.
In the paper, feedback from SMEs outlined the following meaningful benefits of ISO9001 for small businesses:
- improved operational performance (reported by 77% of SMEs)
- improved levels of customer satisfaction and loyalty (reported by 75% of SMEs)
- increased acquisition and retention of customers (reported by 74% of SMEs)
- significant cost savings (reported by 44% of SMEs).
Potential benefits of ISO 9001 for small businesses
Ideally, achieving certification with ISO 9001 shouldn’t be just about ticking boxes. Increasingly, small to medium businesses are recognizing the key advantages it can offer.
It’s best to regard ISO 9001 certification as a business development opportunity. It can serve as a strategic tool for improvement and future growth.
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