Many people get confused about what constitutes quality control (QC) and quality assurance (QA). It’s important to understand the differences and how they both play vital but distinct roles in helping an enterprise achieve the highest quality standards.QA and QC work together as part of an overall quality management system (QMS) and both are essential for achieving and … [Read more...] about Quality Control and Quality Assurance: What’s the Difference?
Quality
How Employees Can Become Better Organizational Citizens
Food Co., a pseudonym for a large food processing plant in the U.S. Northeast, had been operating successfully for several years when the plant manager realized he had a problem he couldn’t solve alone.The employees did their jobs well, but they didn’t seem to care much about taking care of each other. Workers were reluctant to call out unsafe practices when they witnessed them … [Read more...] about How Employees Can Become Better Organizational Citizens
Garvin’s 8 Dimensions of Quality
In 1987 David Garvin suggested that there are eight dimensions to quality.These eight dimensions are performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality. They are the things that make it stand out from its competitors and give it value. These are the things that differentiate your business from others in the … [Read more...] about Garvin’s 8 Dimensions of Quality