Peter Drucker, the famed author, educator, and management consultant, said “Efficiency is doing things right, effectiveness is doing the right things.” Whether individually or organizationally, the key to short and long-term success is to focus on the most important issues.
The problem confronting many organizations is determining where to focus their efforts and how to measure progress. Without a clear focus, organizations can become bogged down with too many performance indicators that confuse their staff and result in significant waste.
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