Devastating effects in business can be caused by inadequate customer service. Customers may choose competitors, resulting in revenue drops and increased costs. In this article, the top five consequences of poor customer service will be discussed with examples on how to negate them. When customers are treated poorly, they may defect to the competition. This causes consequential … [Read more...] about 5 Worst Consequences Of Poor Customer Service And How To Avoid Them
OHS Research Needs to Focus on Why Incidents Don’t Happen
When it comes to understanding the safety of workplaces, traditional questioning in occupational health and safety research may not suffice.Investigations in occupational health and safety usually only focus on incidents that occur, but disregard what keeps them from happening. Ron Gantt says that hazards aren’t just thrown into the workplace. He’s a director at the Reflecting … [Read more...] about OHS Research Needs to Focus on Why Incidents Don’t Happen
Final Prototype of your New Hardware Product: When Will You Get There?
All the time, developers of new hardware products have a tendency to overestimate their progress thus far in relation to being at the “finish line,” or showing their products in the market. They additionally typically believe the most difficult thing to do is find a prototype that works and looks like the finished product. This is, however, usually incorrect, as it takes a lot … [Read more...] about Final Prototype of your New Hardware Product: When Will You Get There?
ISO to Develop Design Specification for New Version of ISO 9001
The ISO technical committee, who develops, manages, and updates ISO 9000, is now developing a similar set of design standards for a potential future revision of ISO 9001. TG5 has been assigned to develop these design standards by the ISO/TC 176/SC2 Strategic Planning and Operations Task Group (SPOTG). In April, SPOTG met to review a report from ISO/TC 176/SC2/TG 5 where they … [Read more...] about ISO to Develop Design Specification for New Version of ISO 9001
What is an Internal Auditor?
Planning on finding an internal auditor? Listen to the following advice. An internal auditor who deals in quality management assesses your organization’s business activity to make sure you consistently meet compliance and your best performance. The internal auditor evaluates procedures surrounding quality and risk management, as well as internal control, when performing their … [Read more...] about What is an Internal Auditor?
Research Reveals Employee Engagement is Key to Both EHS and ESG Performance
In the health and safety of occupations, employees are faced with the culture and engagement dilemmas of the workplace. According to Technologies LLC’s research, environment, social, and corporate governance performance (ESG) are likely to be majorly impacted. The research report identified that bolstering EGS and EHS performances slows EGS progress when employees are reluctant … [Read more...] about Research Reveals Employee Engagement is Key to Both EHS and ESG Performance
A fresh look at computer vision for industrial quality control
Computer vision (CV) is a branch of artificial intelligence concerned with developing technology to process visual information and extract relevant features for recognition, understanding, and interpretation. These technologies include image acquisition, processing, pattern recognition, machine learning, knowledge representation, and natural language processing. While early … [Read more...] about A fresh look at computer vision for industrial quality control
Boosting business performance through knowledge management
ISO 9001 Clause 7.1.5 requires maintaining organizational knowledge. One form of this maintenance can include effective knowledge management (EKM), which seeks to highlight what knowledge is so organizations can solve problems better. EKM includes access to relevant facts and expertise; a common language used to describe facts, concepts, issues, and concerns; the ability to … [Read more...] about Boosting business performance through knowledge management
A Pragmatic Approach to Sustainability
For many companies, sustainability can still seem like an add-on instead of a core business priority. Although sustainability requires significant changes in processes, strategies, technologies, and culture, companies can still adopt a more pragmatic model of sustainability based on data. Practical sustainability is also a strategic differentiator today. This article covers … [Read more...] about A Pragmatic Approach to Sustainability
The benefits of process discovery automation and how it helps achieve process excellence
An automated process discovery system can help your organization discover ways to improve workflow and reduce costs throughout an organization's business processes. This automation helps businesses make better decisions and take advantage of new opportunities. Rather than using a manual process, companies can collect data from audits, transactions, messages, and other sources … [Read more...] about The benefits of process discovery automation and how it helps achieve process excellence
An empirical study into the reasons for failure of sustaining operational excellence initiatives in organizations
A survey of 106 experts involved in implementing operational excellence (OPEX) initiatives such as Lean, Six Sigma, and Agile found that 15% of companies studied did not adopt any type of OPEX. For those that did adopt OPEX methods, roughly 75% chose Six Sigma, fewer than 50% adopted Lean initiatives, and fewer than 5% used Kaizen. This study, published in The TQM Journal, is … [Read more...] about An empirical study into the reasons for failure of sustaining operational excellence initiatives in organizations
A Guide to Quality Risk Management
The main aim of any risk management plan is to make an adverse event less likely to be fatal to your business and reduce the damage done by similar threats when they happen again. All organizations should use risk identification, assessment and management to capitalize on their strengths and evaluate weaknesses.Similarly, quality management is a process that ensures your … [Read more...] about A Guide to Quality Risk Management
Instilling lifecycle costs into modular product development for improved remanufacturing-product service system enterprise
HighlightsPairwise assessment of modules enables an efficient modular product development.Modular product design enhances PSS-Remanufacturing business initiative.Integrating lifecycle costs into product development improves PSS-Remanufacturing.Analytic-based guidance enhances decision making about product architecture.Multi-objective analysis enhances decision making in product … [Read more...] about Instilling lifecycle costs into modular product development for improved remanufacturing-product service system enterprise
Supply chain resilience in the UK during the coronavirus pandemic: A resource orchestration perspective
HighlightsThis paper investigates the resilience in the UK supply chains during the COVID-19.It shows the antecedents of the supply chain resilience during a severe disruption.Supply chain disruption orientation and alertness contribute to the resilience.Also, resource reconfiguration positively impacts supply chain resilience.Supply chain efficiency was not a priority for … [Read more...] about Supply chain resilience in the UK during the coronavirus pandemic: A resource orchestration perspective
What does “external documents control” mean in ISO 9001?
Can you imagine the possible consequences of selling a product or service that no longer complies with legislation because the seller was not aware of legislative changes? Can you imagine receiving a complaint from a customer because he claims that the product received no longer meets the last version of an ISO standard that your company mentions in the product specification … [Read more...] about What does “external documents control” mean in ISO 9001?
Five Whys Analysis: How to Use It to Improve Business Performance
The five whys method is a simple way to identify root causes. It involves asking "why" five times. This allows you to discover what's causing problems and why they exist.5 Whys: The Ultimate Root Cause Analysis ToolThe 5 Why process is one of the most powerful tools for problem-solving and improving quality. It works by asking "why" five times, which forces people to consider … [Read more...] about Five Whys Analysis: How to Use It to Improve Business Performance
7 Reasons Why Ignoring Factory Audits Will Hurt Your Business
If you start working with a new supplier that you haven’t visited or audited on-site, do you feel safe about your decision?I have talked to many people in that situation, and they usually haven’t fully realized what they might be missing. So, that’s what I am going to cover in this article.(I am discussing only audits of a factory’s quality system and processes, in the context … [Read more...] about 7 Reasons Why Ignoring Factory Audits Will Hurt Your Business
Five Missing Pieces in Your Standardized Work
So, how is your standardized work (SW) implementation going?Responses to that usually paint an ugly picture. Here’s what I frequently hear:“We just don’t have the discipline Toyota has to make SW work.”“We put it in place, but the people don’t follow it.”“We have trouble transferring good SW from one worksite to another.”“We are good at determining the One Best … [Read more...] about Five Missing Pieces in Your Standardized Work
New 2022 Market Guide for Quality Management System Software
This new Gartner® research assesses the QMS software market and summarizes QMS applications and their providers. According to Gartner "As organizations plot their emergence from COVID-19 disruptions, they face a number of new challenges including permanent shifts to remote/hybrid working, disruptive global supply crunches, and changes in demand and consumer profiles. … [Read more...] about New 2022 Market Guide for Quality Management System Software
Quality Plan – What is it, Purpose and Contents
The purpose of a quality plan is to help an organization manage its quality program effectively and efficiently. It also helps the organization maintain consistency throughout its operations. The document should be developed so that it can be easily understood and implemented by all those involved with the product or service being planned.This article will provide you with … [Read more...] about Quality Plan – What is it, Purpose and Contents