What are excellence models, and how can organizations use them to drive quality and boost performance? Dawn Ringrose, Principal of Organizational Excellence Specialists, is an expert on excellence models—and a big believer in their benefits. Since 1984, Dawn has been helping organizations across the public, private, and non-profit sectors fine-tune their culture and operations to achieve outstanding results. In this piece, she explains how companies can use her Organizational Excellence Framework to be more efficient, effective, and downright excellent. Let’s dig in.
First of all, thanks for taking the time for us. Let’s start with some background on you: how did you get into this field, and what keeps you engaged?
It’s great to be here. I initially started working at large international consulting firms before I went on to start my own business. I was really keen about work in the customer service area, and as I was doing ongoing professional development, I got involved in ISO 9001 and then literally bumped into excellence models. I was really impressed with the models because they were based on global research that defined the best management practices that were common to high-performing organizations, and I loved the way they captured all of that and put it in one place. Over time, I have found that working with an excellence model to help an organization improve their performance has really been exciting and rewarding work, and so that’s what keeps me going.
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