With the current business trends of “working from anywhere” and the “Great Resignation”, this balance is more important than ever for businesses to consider. It raises the questions:
- What roles should be given over to machines?
- How will organizations prepare their organizations – and their people – for the changing nature of work?
- How can error proofing reduce risk introduced by human workers or create risk by automation being too inflexible?
WHAT ROLES SHOULD BE GIVEN OVER TO MACHINES?
As the pendulum swings between excitement about technology and the basic need for human interaction, businesses find themselves trying to strike a delicate balance.
Technology and automation can provide great advances in efficiency and speed, as well as reducing errors. However, these solutions can also be rigid and inflexible by their very nature. Algorithms and workflows are becoming more fluid with more possible paths, however, they’re still no match for human interaction and intervention where appropriate.
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