Devastating effects in business can be caused by inadequate customer service. Customers may choose competitors, resulting in revenue drops and increased costs. In this article, the top five consequences of poor customer service will be discussed with examples on how to negate them.
When customers are treated poorly, they may defect to the competition. This causes consequential drops in profits and the cost of goods to increase. An example is that if a customer feels treated unfairly, a business may lose their loyalty with that customer to another business. Small businesses feel the most hurt from losing customers because they are difficult to replace.
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