In this post, the second part of this title, I am going to describe a method, called PESTEL, which can be very useful for organizations to identify, analyze, prioritize and determine the relevant external issues, in accordance with Sub-clause 4.1 of the different management system standards.
In the first part I commented on the need for the management system standards, in Sub-clause 4.1, should consider that both external and internal issues should be relevant to both the purpose of the organization and its strategic direction, something that establishes ISO 9001:20015 standard, but not the other standards of that type.
As I mentioned before, the vast majority of organizations have not correctly identified and determined the external issues, nor the relevant internal issues. In general, their identification is inappropriate or incomplete and their inclusion in the corresponding management system is confusing, and their relevance, either in the purpose of the organization or in its strategic direction, is generally not clarified.
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