What is an HRO?
Research by a variety of experts, including Karl Weick, Kathleen Sutcliffe, and Karleen Roberts amongst others has driven the evolution of our understanding over 3 decades. Here is a current definition to work from:
A High Reliability Organization (HRO) functions with systems and people in place that are exceptionally consistent in accomplishing their goals and avoiding potentially catastrophic errors. HROs find it essential to identify weak danger signals and to respond to these signals strongly so that system functioning can be maintained, critical risks avoided, and errors have less opportunity to snowball into a crisis.
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