- Manufacturers should shift their mindset and approach to quality, including adopting a customer-centric approach, focusing on continuous improvement, and implementing effective quality management systems.
- Little quality (or ‘little q’) involves whether products that organizations receive are accepted and meet expectations.
- Big quality (or “Big Q”) involves observing all aspects of delivering quality, including materials, components, and procedures.
This article delves into the concept of quality, sketching various aspects of quality that organizations should consider when they relate to their suppliers, who may have different definitions.
These aspects include “little quality” and “big quality.” For example, little quality (or ‘little q’) involves whether products that organizations receive are accepted and meet expectations. Meanwhile, big quality (or “Big Q”) involves observing all aspects of delivering quality, including materials, components, and procedures.
The article explains that Deming’s Total Quality Management principles involve all stakeholders working to improve quality, considering how design, components, procedures, etc., affect customers in terms of quality, expense, and timely delivery.
According to the article, quality is also the “agreement of reality and expectancy,” where reality is the actual situation and expectancy refers to internal and external expectations and mathematical models predicting the expected results of certain actions.
To move away from a focus on “little q” quality and towards a more holistic approach, manufacturers need to shift their mindset and approach to quality, including adopting a customer-centric approach, focusing on continuous improvement, and implementing effective quality management systems.
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