Can you imagine the possible consequences of selling a product or service that no longer complies with legislation because the seller was not aware of legislative changes? Can you imagine receiving a complaint from a customer because he claims that the product received no longer meets the last version of an ISO standard that your company mentions in the product specification sheet? Well, external document control aims to prevent those cases from happening.
What does ISO 9001:2015 mean by external documents?
ISO 9001:2015 clause 7.5.3.2 mentions that documented information of external origin must be determined, identified and controlled.
What is a documented information of external origin? It is documented information relevant to the quality management system (QMS) and issued by an external entity. Examples of those issuers can be: customers, suppliers, legislators, regulators, standardization bodies, or business partners.
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