Food Co., a pseudonym for a large food processing plant in the U.S. Northeast, had been operating successfully for several years when the plant manager realized he had a problem he couldn’t solve alone.
The employees did their jobs well, but they didn’t seem to care much about taking care of each other. Workers were reluctant to call out unsafe practices when they witnessed them and rarely offered a helping hand when it was needed.
“The plant manager said to me, ‘I want people to do the right thing when no one is watching,’ recalls Wharton management professor Michael Parke. “Well, that’s organizational citizenship.”
Leave a Reply
You must be logged in to post a comment.