Cost of Quality Poll: External Failure Costs What percentage of your organization's overall annual budget is devoted to the following categories associated with external failure costs?Service and repair costsSelect one0-25%25-50%50-75%75-100%Warranty claimsSelect one0-25%25-50%50-75%75-100%Customer complaintsSelect one0-25%25-50%50-75%75-100%Product or material returns (including transportation costs)Select one0-25%25-50%50-75%75-100%Incorrect sales ordersSelect one0-25%25-50%50-75%75-100%Losses due to reduced salesSelect one0-25%25-50%50-75%75-100%Incomplete Bill of Materials (BOMs)Select one0-25%25-50%50-75%75-100%Shipping damage due to inadequate packagingSelect one0-25%25-50%50-75%75-100%Product recallsSelect one0-25%25-50%50-75%75-100%Background InformationWhat industry does your business/organization operate in?Select oneAdministration and Business SupportAgriculture and ForestryConstructionEnergyFinance or insuranceHealth and SafetyHealthcare or pharmacyHospitality or Food ServiceInformation TechnologyManufacturingMiningProfessional ServicesReal EstateRetailTelecommunicationsTransportationUtilitiesWarehousesWholesaleOtherWhat is your job title?Select oneOwnerC-SuitePresidentVice PresidentDirector or managing directorManager/supervisorAssociate/representativeAccountantMarketerAssistantProject managerAdministratorContractorTechnicianAnalystContributorOtherWhat was your organization's gross sales revenue last year (in US Dollars)?Select oneLess than $1,000,000$1,000,000 to $10,000,000$10,000,000 to $100,000,000$100,000,000 to $500,000,000$500,000,000 +What is the size of your company/organization in terms of employees?Select oneFewer than 1010 to 100100 to 1,0001,000 to 5,000More than 5,000CAPTCHA Δ
