ISO 19011 is defined as the standard that sets forth guidelines for auditing management systems. The standard contains guidance on managing an audit program, the principles of auditing, and the evaluation of individuals responsible for managing the audit programs. An audit program consists of the arrangements made to complete all of the individual audits needed to … [Read more...] about What is ISO 19011: 2018 -Auditing Management Systems
Quality-Quality Management
Garvin’s 8 Dimensions of Quality
In 1987 David Garvin suggested that there are eight dimensions to quality.These eight dimensions are performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality. They are the things that make it stand out from its competitors and give it value. These are the things that differentiate your business from others in the … [Read more...] about Garvin’s 8 Dimensions of Quality