Business process improvement is a management practice that helps leaders leverage several tools and techniques to analyze their processes and uncover areas where improvement in accuracy, quality, and efficiency can be achieved. The leaders then work with process operators to redesign those processes to improve productivity and gain the expected improvements. Business process improvement techniques work by systematically identifying the operations, activities, or employee skills that might be enhanced to result in better workflow, more efficient use of resources, and better overall business results. Business Process Improvement (BPI) is also sometimes called functional process improvement.
The Goals of Business Process Improvement
Organizations use process improvement to reduce the time it takes to complete processes, reduce material and human resources waste, and improve the quality of the products or services delivered to the customer. In some cases, BPI is initiated to comply with regulations and rules that govern specific industries or products.
BPI methodologies can also help an organization meet customer requirements and achieve business goals more efficiently. Business process improvement can be applied to any functional area of an organization, including production, HR, IT, sales, accounting, and facilities management. In healthcare, BPI is used for both clinical and administrative processes.
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