Changing ISO Registrars

• Changing ISO registrars is often considered during recertification intervals and can be motivated by issues like high costs or dissatisfaction with current services such as auditor skillsets or scheduling delays.
• The process is generally straightforward, involving a transfer of audit records, open nonconformances, and other administrative information without requiring an on-site visit.
• Choosing a new registrar involves reviewing contract terms, ensuring compatibility with organizational needs, and assessing costs for travel and lodging if applicable.

The forum thread discusses the practical and logistical considerations of switching ISO registrars, prompted by one participant’s concern over escalating costs due to limited auditor availability. Several members shared their experiences, highlighting that the process, while involving some costs, is largely administrative and can offer fresh perspectives by bringing in new auditors. Some emphasized the importance of ensuring the new registrar is reputable and well-suited to the organization’s needs, as changing registrars presents an opportunity for both improvements and challenges.

One contributor with extensive experience in certificate transfers, outlined the process clearly:

• Organizations should provide their last full audit cycle reports, current certificates, and audit plans
• Major pre-existing nonconformances must be resolved, as open nonconformances will be carried over to the new registrar
• Transfers are usually done remotely via document reviews and meetings, making them more efficient

Key advice includes thoroughly reviewing contracts with registrars to understand whether costs like travel and lodging are included. Misaligned contract terms, such as unexpected “premium” charges for auditors, should be carefully scrutinized or challenged. Switching registrars between recertification intervals, not when typical 3 year recertifications occur, can avoid disruptions while allowing organizations to improve audit quality and address potential gaps overlooked by long-standing auditors.

Read the full discussion